RETURN POLICY & DISCOUNT POLICIES

STANDARD RETURNS

• We must receive your item within 14 days of receipt to process any return.

• A valid return label provided by Bully Max’s support team is required before sending anything back.

• No refunds will be processed without an authorized return label.

OPEN ITEM RETURN POLICY

• We do not accept returns on opened products under any circumstances.

• If you’re trying our food for the first time, we strongly recommend ordering a single bag and transitioning slowly to prevent stomach upset.

• International orders are final sale and cannot be returned.

SALE ITEMS & FREE ITEMS

• Refunds on sale items are issued at the sale price only, not the original price.

• If your order included a free item, that free item must also be returned in new condition to process your refund.

DAMAGED OR MISSING PRODUCT

• Any damaged or missing items must be reported to Bully Max Customer Service within 14 days of delivery to be eligible for replacement.

• Only the damaged or missing item will be replaced, not the entire order.

• Take clear photos of the damaged product and shipping box, then email them to help@bullymax.com. A customer service agent will provide next steps.

• Products damaged due to improper storage are not covered under our policy.

• Always store products in their original bags (clamped shut), in a cool, dry, temperature-controlled space.

• Do not store in garages, outdoors, open containers, or damp areas such as basements.

HOW TO RETURN UNOPENED PRODUCTS

• Complete the Bully Max Return Form here: https://shop.bullymax.com/pages/return-form

• Returns must be received by us within 14 days of delivery, using an authorized return label provided by Bully Max.

COUPONS, DISCOUNTS & GIFT CARDS

• Only one (1) coupon code is permitted per transaction, unless explicitly stated otherwise in a promotional offer.

• Bully Max reserves the right to accept, decline, or limit any coupon(s) or promotional offers at our sole discretion, without prior notice, as allowed by law.

• We may also limit the quantity of coupons and/or discounted items in a single transaction, by a single customer, or within a single day.

• Coupon codes generally apply to your first subscription order only, unless otherwise noted.

• Gift cards are final sale and non-refundable. They cannot be redeemed for cash (except where required by law) or replaced if lost or stolen.

SUBSCRIPTION DISCOUNT POLICY

• As of December 6, 2023, Bully Max established a standard recurring subscription discount of 10%.

• This discount is subject to change at our discretion. If adjusted, we will provide at least 30 days’ advance notice to the email on file.

SUBSCRIPTION MANAGEMENT & CANCELLATION

• You have full control over your subscription and may pause, resume, update, or cancel at any time.

• Manage your subscription by logging into your dashboard: https://shop.bullymax.com/account/login

• These options are available 24/7 for your convenience.

IMPORTANT

• By subscribing, you acknowledge it is your responsibility to manage or cancel before your next billing date if you do not wish to continue.

• Bully Max does not issue refunds for orders already processed or shipped prior to a cancellation request. By maintaining a subscription, you agree billing and shipments will continue until you take action to pause or cancel.

HOW TO MANAGE

• Using the Bully Max Mobile App:

  • Download for Android or Apple

  • Log in with your Bully Max account credentials

  • Navigate to “Subscriptions”

  • Adjust frequency, shipping dates, add/remove products, pause, or cancel directly in the app.

• Using Your Customer Dashboard:

  • After subscribing, you’ll receive an email titled “Your recurring order charge confirmation from Bully Max,” which includes a “Manage Subscription” link.

  • If you can’t locate this email, contact customer support and we’ll assist you.

• Forgot your password?
  Request access to your subscription dashboard here:
  https://shop.bullymax.com/tools/recurring/get-subscription-access

SHIPPING POLICY

• Shipping charges are dynamically calculated at checkout based on your location and order weight.

• We do not guarantee delivery dates or times. Any transit times shown on our website or in order confirmations/tracking updates are estimates only.

• Actual delivery times may vary due to carrier delays, weather, customs, or other factors outside our control. By placing an order, you acknowledge that delays can occur and agree we are not liable for any costs or damages resulting from such delays.

FREE SHIPPING

• Available on orders over $100 in the continental USA.

• Excludes AK, HI, PR, GU, VI, and AE.

• No coupon code is needed for this offer.

IMPORTANT ABOUT DISCOUNTS & SHIPPING

• Want to take advantage of free shipping over $100? You must cancel any old subscriptions and place a new order under the current terms, which will include the standard 10% subscription discount.

• Old subscription discounts cannot be reactivated or combined with new offers.