Skip to content Skip to footer

Bully Max’s Return Policy and Discount Policies

We must receive your item within 14 days of the receipt of the product in order to process your return.

You will need a valid return label (provided Bully Max's support team) prior to returning the product.

WE CANNOT PROCESS A REFUND WITHOUT A VALID RETURN LABEL.

Open item return policy:

  1. We do not accept returns for open product.
  2. If you’re trying the food for the first time, we recommend ordering a single bag. We also recommend transitioning your dog to new foods slowly. This will help prevent an upset stomach.

If you purchase a sale item, your refund will be only the sale price, not the original price. If you are returning an order that contains a free item, the free item must be returned as well.

Damaged product: 

Products damaged due to improper storage are not covered under our return policy.
 
We recommend that all products are stored in a cool, dry, temperature-controlled environment. We also recommend that the food is stored in its original bag (clamped shut).
 
Storing food in garages, outdoors, in open bags, in storage containers, or in damp environments (such as basements) is NOT recommended.

How to Return Your Product (un-opened / unused)

To return your unopened product, complete the Bully Max Return Form here: https://bullymax.com/bully-max-return-form/

We must receive your item within 14 days of the receipt of the product to process your return. You must return the product using an authorized return label (provided by us).

Coupons, discounts, & gift cards

Coupon codes may be entered during the checkout process.

There is a limit of one (1) coupon permitted per transaction. Using multiple coupons for a single transaction is not permitted.

Bully Max reserves the right to accept, decline or limit the use of ANY coupon(s).

Bully Max reserves the right to limit the quantity of coupons and/or items purchased in a single transaction, by a single Customer, or in a single day.

Coupon codes may be used for your first subscription order only.

We do not accept returns on gift cards.

Subscription Policy

You are able to pause, resume, or cancel your subscription anytime from your customer dashboard. 

When you create a subscription on bullymax.com, you will receive a link to your subscription portal via email.

The email title is “Your recurring order charge confirmation from Bully Max”. Inside of this email there will be a “Manage Subscription” link. If you are unable to find this email, please contact customer support. Custom support can provide you with the link to your subscription portal. 

Shipping 

Shipping charges are calculated on the checkout page and are based on your location and weight of the package. These rates are dynamically calculated. 

Free shipping is available on orders over $100.00 in the US. The free shipping offer excludes the following areas: AK, HI, PR, GU, and VI. This offer is not valid on orders shipped outside of USA.

 How can I get free shipping? If you place an order in the USA (Excluding AK, HI, PR, GU, and VI) and your cart value is over $100.00, you'll have the option to select free shipping on the checkout page. A coupon code is not required.

Subscription discount update

The current subscription discount is 10% off.
 
Subscription orders placed before Jan 9, 2023 will retain their original discount (20% or 25%).
 
Can I receive my original subscription discount? Yes, If you canceled a subscription order before Jan 9, 2023, you can re-activate this subscription. You would retain the original price and discount.
 
Where can I reactivate subscriptions and receive my original discount? You can log in to your subscription dashboard & reactivate previous subscriptions here: https://shop.bullymax.com/tools/recurring/login.
 
Can I receive my old discount and get free shipping on my order? No. You would have to cancel your existing subscription and place a new order to take advantage of the free shipping over $100.00 offer. Your new subscription discount would be 10% off.
 
I forgot my password. How do I login into my subscription dashboard? If you're having trouble logging in or remembering your password, you can request access to your subscription dashboard here: https://shop.bullymax.com/tools/recurring/get-subscription-access.