Privacy Policy

WHAT INFORMATION DO WE COLLECT?

We collect personal and non-personal information in a variety of ways, including when you:

Register on our site, place an order, enter a contest or sweepstakes, respond to a survey, communicate with us by e-mail, or participate in other site features.
Provide us with your name, e-mail address, mailing address, phone number, credit card information, or other details needed to process orders or manage your account.

You may choose to visit our site anonymously.

We also collect information about gift recipients so we can fulfill gift purchases; this information is not used for marketing purposes.

Like many websites, we use cookies and similar technologies to enhance your experience, remember your preferences, and gather data about site visitors and visits. Please see the “Do We Use Cookies?” section below for more details.

Additionally, we automatically collect certain data when you visit or interact with our site, including but not limited to:

Your IP address, browser type, device type, operating system, time zone, referring or exit pages, and other technical identifiers.
Information on how you navigate our site, such as pages viewed, links clicked, time spent, and other usage data.
Analytics data to help us understand website traffic, usage patterns, and improve our services.

By using our site, you consent to the collection and use of this information as described in this Privacy Policy.

WHAT DO WE USE YOUR INFORMATION FOR?

How We Use Your Information

We may use the information we collect from you when you register, purchase products, enter contests or promotions, respond to surveys or marketing communications, browse the website, or use other site features in the following ways:

To personalize your experience, tailor content, and offer products or services most relevant to your interests.
To improve customer service and more effectively respond to your customer service requests or support needs.
To quickly and securely process your transactions and fulfill orders.
To administer contests, promotions, surveys, or other site features.
To send periodic emails if you have opted in to receive our newsletter or promotional messages. If you wish to stop receiving these emails, please see the “How can you opt-out?” section below. If you have not opted in, you will not receive promotional emails.
To analyze site traffic, usage patterns, and trends through cookies and analytics tools, helping us improve website functionality, products, and services.
To protect against fraud, comply with legal obligations, and enforce our site policies and terms.

By using our site, you acknowledge and consent to these uses of your information as described in this Privacy Policy.

HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of industry-standard security measures to help protect the safety of your personal information when you place an order or access your personal data, including:

SSL encryption by Symantec to secure all data transfers between your browser and our servers.
Daily McAfee SECURE™ scans to detect and verify the absence of malware, vulnerabilities, or known threats.
Encryption of all sensitive and credit information, with access strictly limited to authorized personnel who are required to keep such information confidential.

After a transaction, your private data (including credit cards, social security numbers, and financial information) is not stored on our servers.

While we use commercially reasonable safeguards to protect your information, no website, database, or system can ever be guaranteed 100% secure. By using our site, you acknowledge and accept these inherent risks.

DO WE USE “COOKIES”?

Yes. Our website uses cookies and similar technologies to enhance your experience and gather information about visitors and visits. Cookies are small data files that a website or its service provider transfers to your device’s hard drive through your web browser (if enabled) that allow our systems to recognize your browser, capture certain information, and remember your preferences.

We use cookies for purposes including but not limited to:

Remembering and processing items in your shopping cart.
Understanding and saving your preferences for future visits.
Compiling aggregate data about site traffic and user behavior to help us improve site performance, design, and usability.

We may engage trusted third-party service providers, such as analytics or personalization platforms, to assist in these efforts. These providers are contractually prohibited from using the data they collect on our behalf for any purpose other than to help us operate, analyze, and improve our website and customer experience.

You may choose to disable cookies through your individual browser settings. However, please note that disabling cookies may limit the functionality of certain features on our site. If you prefer, you may place orders or request support by contacting our customer service team by phone.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

No. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except as described below.

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, processing payments, fulfilling orders, or servicing you — but only to the extent necessary to perform these services and only under agreements requiring them to keep this information confidential and use it solely for authorized purposes.

We may also disclose your information:

To comply with applicable laws, regulations, or legal processes;
To enforce our site policies, Terms & Conditions, or protect our or others’ rights, property, or safety;
In connection with a corporate transaction, such as a merger, acquisition, or asset sale, subject to confidentiality agreements.

Non-personally identifiable visitor information (such as aggregated site usage statistics) may be provided to other parties for marketing, advertising, analytics, or other lawful uses.

By using our site, you consent to these limited disclosures as outlined in this Privacy Policy.

HOW CAN YOU OPT-OUT, REMOVE, OR MODIFY INFORMATION YOU’VE PROVIDED?

How Can You Opt-Out, Remove, or Modify Information You’ve Provided?

You can modify your email subscription preferences at any time by logging into your account under the “My Account” section or by clicking the “Unsubscribe” link included at the bottom of our marketing emails.
To delete your online account information, sign into “My Account” and remove your saved shipping addresses, billing addresses, and payment methods.
Please note that even after your account or certain data is deleted, we may retain records of individual transactions and related personal information as necessary to comply with legal, regulatory, tax, or security obligations, enforce our agreements, or resolve disputes, as permitted by applicable law.

By using our site, you acknowledge and agree to these data management practices.

THIRD PARTY LINKS & EXTERNAL SITES

Third-Party Links & External Sites

Our website may contain links to other websites or online services operated by third parties. These external sites have their own independent privacy policies and data practices, which are entirely beyond our control.

We do **not endorse, monitor, or assume any responsibility or liability for the content, privacy practices, security, or activities of such third-party sites. Accessing these links is done strictly at your own discretion and risk.

We strongly encourage you to review the privacy policies and terms of any third-party site you visit before providing any personal information or engaging in transactions.

Nonetheless, we welcome feedback about linked sites to help protect the integrity of our own website.

CHILDREN’S PRIVACY (COPPA COMPLIANCE)

Bully Max does not knowingly collect, use, or disclose personal information from children under the age of 13. Our website and services are intended for use by adults and not directed to children under 13.

If we learn that we have inadvertently collected personal data from a child under 13, we will promptly delete such information from our records.

For more information or to raise any concerns, please see our detailed policy at https://bullymax.com/contact/ or contact us directly.

GOOGLE REMARKETING

We use Google Ads, including Google Ads remarketing, to display tailored advertisements to visitors who have previously interacted with our website. This allows us to keep you informed about our latest products, offers, and promotions.

Google Ads places a cookie on your device to enable our ads to appear on sites across the Google Display Network based on your past visits to our website.

You can control how Google uses cookies to show you ads and opt out of Google’s use of cookies for personalized advertising at any time by visiting Google’s Ads Settings or by using tools provided at www.aboutads.info/choices (for the U.S.) or www.youronlinechoices.eu (for the EU).

By continuing to use our site, you consent to our use of remarketing services as described in this Privacy Policy.

INTEREST-BASED ADVERTISING

In addition to Google Ads remarketing, we may work with other third-party advertising networks and marketing partners that use cookies, pixel tags, and similar technologies to collect information about your visits to our website and other sites. This helps us display ads that are more relevant to you and measure the effectiveness of our campaigns.

You can learn more about interest-based advertising, including how to opt out of having your browsing information used for this purpose, by visiting www.aboutads.info/choices (for the U.S.) or www.youronlinechoices.eu (for the EU).

By continuing to use our site, you consent to these practices as described in this Privacy Policy.

NUTRITIONAL SUPPLEMENT NOTICE

The statements on this website have not been evaluated by the Food and Drug Administration. Our products and supplements are not intended to diagnose, treat, cure, or prevent any disease.

The information provided is for general informational purposes only and is not a substitute for professional veterinary advice. Always consult your veterinarian before starting any new supplement regimen for your dog.

CHAT & SESSION RECORDINGS (FSCA / CIPA COMPLIANCE)

By using this website, you acknowledge and expressly consent that:

Any communications with our team, including via live chat, email, or contact forms, may be monitored, recorded, and stored for quality assurance, training, compliance, analytics, or to improve our services.
We also use technologies such as session replay tools that may record your interactions with our site — including mouse movements, clicks, scrolling, and text entered into forms — to help us better understand and enhance user experience.

Continued use of this site signifies your acceptance of these practices. If you do not agree, you should refrain from using the site or communicating with us through these channels.

SMS MARKETING CONSENT (TCPA COMPLIANCE)

By providing your phone number and opting in, you expressly consent to receive marketing text messages (SMS) from Bully Max at the number you provided.

Consent is not a condition of any purchase.
Message frequency may vary.
Standard message and data rates may apply.

You can opt out of receiving text messages at any time by replying STOP to any message we send. For help, reply HELP.

We reserve the right to modify or terminate our SMS programs at any time, with or without notice, as permitted by law.

ACCESSIBILITY (ADA COMPLIANCE)

Accessibility Commitment:

Bully Max is committed to making our website accessible and user-friendly for all visitors, including individuals with disabilities, to the extent reasonably feasible and required by law.

If you have difficulty accessing any content, features, or functionality on our site, please email us at help@bullymax.com, or call us at 1-833-285-5962, and we will make every reasonable effort to assist you.

We also welcome feedback on ways we can continue to improve accessibility.

CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) to request information about the categories of personal information we collect, the categories of sources from which we collect it, the business or commercial purpose for collecting or selling it, and the categories of third parties with whom we share it.

You may also request that we disclose what personal information we have collected about you, delete certain personal information, or correct inaccurate personal information.

We do not sell your personal information.

To submit a request, please contact us at help@bullymax.com, and we will respond as required by applicable law.

DO NOT TRACK

Some web browsers may transmit “Do Not Track” signals to websites. At this time, we do not respond to such signals because there is no industry standard for compliance. We will continue to monitor developments in this area and update our practices if a standard emerges.

SEVERABILITY & ENTIRE AGREEMENT

If any provision of this Privacy Policy or our Terms is found to be invalid or unenforceable under applicable law, that provision will be enforced to the maximum extent permissible and the remainder of this agreement shall continue in full force. This Privacy Policy, together with our Terms & Conditions, constitutes the entire agreement between you and Bully Max regarding your use of our website.

YOUR CONSENT

Acceptance of This Privacy Policy and Our Terms

By accessing, browsing, or using this website in any manner, you expressly acknowledge that you have read, understood, and agree to be legally bound by this Privacy Policy and our Terms and Conditions.

Continued use of this site after any posted updates or modifications constitutes your acceptance of those changes. If at any time you do not agree with any portion of this Privacy Policy or our Terms and Conditions, you must immediately stop using our website and its services.

It is your responsibility to review this Privacy Policy and our Terms periodically for any updates or changes.