Where is my order? Shipping times, tracking and delivery
Every order ships straight from Bully Max in the USA within 1 business day of being placed (orders placed over the weekend leave on Monday). Delivery inside the US usually takes 2–5 business days by UPS, USPS or FedEx depending on where you are.
How do I track it?
You get an email when the order is placed, when it ships (with the tracking link) and when it is delivered. You can also sign in to your account and open the order to see its status and tracking number.
It has not shipped yet
If it has been more than 1 business day and there is no shipping email, check your spam folder first, then contact us with the order number and we will find it.
It says delivered but I don’t have it
Carriers sometimes scan a package as delivered a few hours before it arrives. Check with household members, neighbours and any side door or garage, and give it until the end of the next day. Still missing? Email help@bullymax.com with the order number and we will open a claim with the carrier and get food to your dog.
Where do you ship?
US addresses only: all 50 states, Puerto Rico, Guam, the US Virgin Islands and APO/FPO military addresses. Shipping is free on Subscribe & Save orders of $35+ and one-time orders of $100+ (Alaska, Hawaii and the territories pay the carrier rate shown at checkout). We cannot ship to Canada, the UK or other countries yet, and there is no expedited option at checkout.
A bag arrived damaged, or something is missing
Damaged bag? We replace it. Email help@bullymax.com within 14 days of delivery with a photo and your order number, or file a claim here.
