How do I cancel or change an order I just placed?
Orders ship within 1 business day, so the sooner you reach us the better. Open Chat with us in the menu or email help@bullymax.com with your order number and what you need changed (size, flavor, quantity, address). If the order has not left yet we can edit or cancel it for you.
It already shipped
Once a box is on the truck we cannot recall it. Unopened bags can be sent back under our shipping and returns policy; use the return form and we will send you the instructions.
I was charged twice, or for an order I did not place
Email us with the order numbers (or the charge amounts and dates) and we will check it the same business day. If a duplicate was created, we cancel it and refund it. If the charge is a Subscribe & Save renewal you did not expect, see how Subscribe & Save works for skipping or cancelling.
Wrong shipping address
Tell us right away and we will correct it before the label prints. For future orders, update the address in your account; for a subscription, change it in the subscription portal so the next box goes to the right place.
Still need help?
Chat with us from the menu, email help@bullymax.com or call 1-833-BULLY-MAX (Mon–Fri). Have your order number ready and we can usually sort it in one reply.
